It’s never pleasant to be told your car insurance claim has been rejected.
It can be even more frustrating when you don’t know what to do next.
RELATED: How to claim with dotsure.co.za car insurance.
When you are involved in an accident, you expect your car insurance company to pay up. But what happens when they don’t? What should you do?
At dotsure.co.za, we do our best to approve every claim for every client. If things don’t go exactly as you’d hoped – you still have some power.
The article below will explain what to do when your car insurance claim is rejected.
What can I do if my claim is rejected?
It can be a huge headache when your car insurance claim is rejected. You’re already dealing with the aftermath of a car accident and now you have to deal with the hassle of getting your insurance company to pay up. It may seem like a lot to handle, but it doesn’t have to be.
While it’s important to note that the majority of our car insurance claims are paid out without any problems, it may not mean much if you find yourself in a situation where your claim is being rejected.
We understand that this can be incredibly frustrating. That is why we have a specialised dispute resolution department that can help resolve your complaint within 14 days.
Don’t wait months for the claim resolution you need now.
Our specialised dispute resolution department can assist you right away.
It's our goal to ensure that every customer is treated with the utmost respect and professionalism. We value your business, whether you come to us for your new car or for an extended warranty. Our dispute resolution team strives to deliver great customer service and assist with free, efficient, and fair resolution of claims and complaints.
We’ve put together a list of steps you can take to fight your claim rejection and get your complaint resolved as soon as possible:
- Call us first: Before you file your complaint to OSTI, please allow us to fix it first.
- We may settle your issue in 14 days: As opposed to the 120 days you would have to wait for an answer from OSTI.
- Help us help you: We will be unable to assist you internally once you have submitted your complaint to OSTI.
How to lodge a complaint with our dispute resolution department
- Send your complaint to this email address: resolutions@badgerins.co.za
- We will contact you within 24 hours.
- You will have an assigned resolutions officer.
Don't put off your resolution.
Let's get things moving quicker for you.
