Name: Insurance
Brand: Dotsure
Rating: 4.7 (26886 reviews)

CLAIMS

Here’s everything you need to claim

Pet

Car

Warranty

Business

How the claims process works

By the time you need to make an insurance claim, something’s gone wrong and you have a million things on your mind. Take a deep breath. We get it. That’s why we work so hard to make claiming as simple as possible.

1. Go to the vet. From Musina to the Mother City, you can go to any vet of your choice in South Africa to get the treatment your pet needs.

2. Submit your vet bill. Send us your paid vet invoice via email or your 24/7 Manage Portal.

3. Get reimbursed. We reimburse almost all valid pet insurance claims within 48 hours*.

*T&Cs apply. Claim settlement subject to a valid claim as well as policy limits.

What do I need?

A paid vet invoice from any registered vet in South Africa

Supporting documents

The dotsure.co.za pet insurance claim form

Where to send it Upload your claim to your 24/7 Manage Portal petclaims@dotsure.co.za

(Please use your policy number or ID number as reference)

Any reference on this website to "dotsure.co.za", "we", "us", or "our" refers to Dotsure Limited (Registration number 2006/000723/06) (FSP39925) and Dotsure Life Limited (Registration number 2012/066504/06) (FSP44793), licensed as non-life and life insurers respectively and authorised financial services providers. Client testimonials do not constitute financial advice.

**#1 Insurer as rated on Hellopeter.com (from December 2019 to December 2021)