Here’s everything you need to claim

How the claims process works

By the time you need to make an insurance claim, something’s gone wrong and you have a million things on your mind. Take a deep breath. We get it. That’s why we work so hard to make claiming as simple as possible.

1. Go to the vet. From Musina to the Mother City, you can go to any vet of your choice in South Africa to get the treatment your pet needs.

2. Submit your vet bill. Send us your paid vet invoice via email or your 24/7 Manage Portal.

3. Get reimbursed. We reimburse almost all valid pet insurance claims within 48 hours*.

*T&Cs apply. Claim settlement subject to a valid claim as well as policy limits.

What do I need?

A paid vet invoice from any registered vet in South Africa

Where to send it Upload your claim to your 24/7 Manage Portal

(Please use your policy number or ID number as reference)