With dotsure.co.za, claiming is a breeze… especially if you know beforehand what to expect and which info will be required. Being mentally prepared will ensure a smooth ride throughout the claiming process. Because we know just how valuable time is, we don’t want you spending hours on the phone to submit your claim. After sending through the info we need, you can sit back and allow us to do what we do best 😉.
STEP 1: CALL US
Call us on 0861 001 041 with the following info on hand:
STEP 2: PROVIDE EVIDENCE AND DOCS
Give us written proof or any other information we requested within 14 days. All documentation and information which you provide as evidence or support of any claim must always be true and correct.
STEP 3: GET REIMBURSED ASAP
Once we’ve received the information, you’ll receive…
Remember that in the event of a claim an excess will become payable. An excess is the first amount payable by you, as stated in your policy schedule. We may deduct the excess from your accepted claim pay-out amount.
Have questions? At dotsure.co.za we’re all about transparency, so feel free to ask us anything regarding your claim and the claim process. Details on exactly what your policy covers are documented in the initial e-mail you’ll receive after having signed-up for dotsure.co.za cover (ask us to resend it anytime or simply sign into your manage portal where you can download the docs yourself). You can also chat with a friendly consultant – no waiting about or nail-biting.
Our business hours are from 8 am – 6 pm, Monday to Friday, and 8.30 am – 1 pm on Saturdays. Contact us on 0861 368 7873 or email us on firstname.lastname@example.org.
*T&Cs apply and are obtainable by emailing email@example.com. Claims decisions subject to factual merits of incident.