We put our customers at the heart of everything we do – and that means listening to you to constantly improve our service and product offerings. If you’re dissatisfied in any way, we would like to hear about it.
Guided by the immortal words of ‘90s rap sensation Vanilla Ice, “If there was a problem, yo I’ll solve it,” we’re here to take on any feedback, critique, or complaints to deliver you the level of care that we pride ourselves on.
You may also submit your complaint in writing and email it to us. If you are unable to send it in writing, you’re welcome to call us with the information.
Telephone number: 0861 001 083
Fax: 0861 879 252
Postal Address: 127A York Street, George, 6529
If your complaint is still not satisfactorily resolved, you may contact the relevant Ombud:
Any reference on this website to "dotsure.co.za", "we", "us", or "our" refers to Dotsure Limited (Registration number 2006/000723/06) (FSP39925) and Dotsure Life Limited (Registration number 2012/066504/06) (FSP44793), licensed as non-life and life insurers respectively and authorised financial services providers. Client testimonials do not constitute financial advice.
**#1 Insurer as rated on Hellopeter.com (from December 2019 to December 2021)