Creating fans rather than just policyholders is more than just a shift in focus from the traditional way of acquiring customers.
It is one of three promises we make to all our customers. It is a wild ride away from the humdrum of just selling insurance products towards building a passionate community of fans who are head-over-heels in love with our brand.
One of the ways we accomplish this is by living up to our third promise – to provide Soft Landings to the people and communities we serve.
What are dotsure.co.za Soft Landings?
Picture an aeroplane hurtling down through the clouds, its engines roaring as it descends towards the runway. Passengers grip their armrests tight, their hearts racing as the plane gets closer and closer to the ground. But the experienced pilots remain calm and focused, guiding the aeroplane down with smooth, steady movements.
The wheels gently kiss the tarmac, the aeroplane slows to a stop, and the passengers let out a collective sigh of relief. They've all made it safely to their destination, thanks to the skilled and confident pilots who provided the soft landing.
Life is this colossal plane hurtling down through the clouds. Our customers and the communities we serve are the passengers tightly gripping their armrests. And dotsure.co.za is the experienced pilot who ensures the soft landing. Therefore, Soft Landings is our promise to get our fans through life’s turbulent storms safely and ensure that they always land on their feet.
RELATED: Our Hearts Are Too Good Not to Be True: dotsure.co.za Soft Landings.
What Soft Landings mean for our clients and communities
Just as a soft landing protects an aeroplane and its cargo, car insurance acts as a safety net for your vehicle and your finances, ensuring a smooth landing in case of any unexpected accidents or theft.
Think of us as a parachute that helps you descend safely to earth or the oxygen mask that falls down to provide life-saving oxygen in an emergency. But it goes beyond just being a safety net. It’s also about providing moments of delight by delivering unsurpassed levels of service excellence, honouring our customer’s claims, and staying true to our commitment to uplifting and giving back to people in need.
Our Soft Landings promise is how we show that we are the insurance company that cares the most! It’s how we open our hearts and share the love. It’s how we make a meaningful difference in the lives of our customers and the communities we serve.
To read more about our commitment to kindness, click on the button below.
