Your Step-By-Step Guide to the Claims Process

With, claiming on your car insurance is a smooth ride. Because we know just how valuable time is, we don’t want you spending hours on the phone to submit your claim. After sending through the info we need, you can sit back and allow us to do what we do best!


Step 1 – Log Claim

Complete all relevant sections when logging the claim online and provide as much detail as possible.


Step 2 – Submit Documents

Submit all documents relevant to the claim via either the Manage Portal or email. If you choose email, please use your policy number or ID as a reference.

What we need:

  • Quotation(s).
  • Self-assessment images of the vehicle.
  • SAPS report.
  • A1 statement: Complainant's statement from the police station (in the event of theft).
  • Third-party details if they are not in the SAPS report or A1 statement.


Step 3 – We’ll Be in Contact

Once we have all the documents we need, one of our friendly claims handlers will contact you, update you on the progress, request additional information, and advise on the process.


Step 4 – Verification

We will verify the policy terms and conditions against the details of the claim.


Step 5 – Claim Outcome*

Once this is complete, your claims handler will contact you with the outcome and explain the process from there.


Remember that in the event of a claim an excess will become payable. An excess is the first amount payable by you, as stated in your policy schedule.

Have questions? At we’re all about transparency, so feel free to ask us anything regarding your claim and the claim process.

Wishing you safe and happy travels.


*Ts & Cs apply. Claim settlement is subject to a valid claim as well as policy limits.