The Hollard Insurance Company Limited (registration number 1952/003004/06) ("Hollard") is a public company duly incorporated in terms of the Companies Act, 2008 ("Companies Act") and a subsidiary of Hollard Holdings Proprietary Limited.
Hollard is a licensed non-life insurer incorporated in 1952 which forms part of the Hollard group of companies, a large insurance group in South Africa which underwrites all classes of personal lines, non-life business as well as the majority of classes of commercial lines business.
Dotsure Limited (Registration Number 2006/000723/06) ("Dotsure"), a public company with limited liability duly incorporated in terms of the Companies Act and is a subsidiary of Badger Holdings Proprietary Limited, which is a member of Badger group of companies ("Badger Group").
Dotsure is a licensed non-life insurer and underwrites all classes of personal lines non-life business as well as specific classes of commercial lines business.
Hollard is currently the insurer of your policy. Hollard is establishing a sizeable and focused direct insurer together with Dotsure which will see Hollard gain a significant shareholding in the Badger Group of which Dotsure is a 100% owned subsidiary. This focused direct insurer will be better placed to competitively service your policy. Hollard will be transferring its direct personal lines business to Dotsure subject to approval by Prudential Authority as required in terms of section 50 of the Insurance Act, 2017 (“Insurance Act”). Dotsure will accordingly become the new insurer of your policy after the approval of the transfer by the Prudential Authority ("Proposed Transfer").
The following non-life personal lines insurance policies underwritten by Hollard:
The Transfer Policies will be transferred from Hollard to Dotsure as part of a transfer of business agreement concluded between Hollard and Dotsure. This means that Dotsure will become the new insurer of the Transfer Policies.
This Proposed Transfer is subject to the approval by the Prudential Authority (as required in terms of the Insurance Act) and has to follow a detailed regulatory process.
After approval of the Proposed Transfer by the Prudential Authority, Dotsure will become the insurer of the Transfer Policies and provide policyholders with cover in terms of the Transfer Policies. All the terms and conditions of your Hollard policy will remain the same except Dotsure will become the insurer of your policy.
No. Consent by a policyholder is not required for a transfer in terms of section 50 of the Insurance Act. You may raise concerns or queries through the various complaints channels that have been provided.
As consent is not required, a detailed regulatory process is prescribed in the Insurance Act and the Prudential Authority must approve the Proposed Transfer.
Cover in terms of the Transfer Policies will remain unchanged and benefits will remain the same.
The only change will be that after the approval of the Proposed Transfer by the Prudential Authority, the Transfer Policies will be underwritten by Dotsure and you will deal with Dotsure staff for all services and benefits provided in terms of your policy including any open claims that you may have at the time.
Yes. Policy benefits as per your current insurance contract will remain secured and will be unchanged. No additional charges or costs will be levied against any policy following the Proposed Transfer.
The transfer of the business of an insurance company is subject to a detailed regulatory process in terms of the Insurance Act and must be approved by the Prudential Authority.
The following steps in respect of the Proposed Transfer have already occurred:
Any policyholder of a Transfer Policy or other interested party affected by the Proposed Transfer may contact the Prudential Authority on any matter in connection with the Proposed Transfer by no later than [31 May 2021].
If you have an objection to the Proposed Transfer, you must make representations to the Prudential Authority by calling and/or emailing and/or writing to the Prudential Authority. These representations must reach the Prudential Authority by no later than [insert date]. If you do not have an objection to the Proposed Transfer, you do not have to file affidavits or make representations. Once the Prudential Authority approves the Proposed Transfer, your policy will be automatically transferred to Dotsure. You may also object directly to Hollard or Dotsure at the communication channels that will have been communicated to you.
Please note that the Ombudsman for Short Term Insurance and the Ombud for Financial Advisory and Intermediary Services will not be able to assist you in this matter.
You are allowed to make representations to Hollard or Dotsure or to the Prudential Authority if you have any concerns about the Proposed Transfer. These representations must reach Hollard, Dotsure or Prudential Authority no later than [31 May 2021]. The contact details are set out below. You can also cancel your policy with the underwriter at any time and arrange cover with a different Insurer.
Any claim that has not been fully settled will be transferred to Dotsure on the same day as my policy is transferred and Dotsure will finalise all aspect of my open claim. All claims that occur after the date of transfer must be notified to Dotsure to process at the contact details that will be provided to you.
Telephonically: Hollard, at 0860 123 3279 and Dotsure, at 0861 368 7873; and
Email: Hollard, at Policytransfer@hollard.co.za
Alternatively, please direct your enquiries to the Prudential Authority per email at SARB-PA@resbank.co.za.