What is an RMI workshop, and why is it important to find the right one?

Do you need to get your car fixed? Whether it's a minor repair or a major overhaul, choosing the right workshop to take care of your car is crucial. When it comes to having your car repaired, we know how important workmanship is! To help you find the right one, we look at RMI-approved workshops.

We asked the industry experts the burning questions: ‘what, why, where, and how’.

 

WHAT Is An RMI-Approved Workshop?

An RMI-approved workshop means the repairer is a certified member of the Retail Motor Industry (RMI). You can have peace of mind knowing that the repairer is a member of an organization that prioritizes high business standards and ethical service delivery to consumers.

 

WHY Should I Choose An RMI-Approved Workshop?

If your vehicle is serviced or repaired by an RMI-approved workshop, it comes with a number of benefits that can give you peace of mind as a consumer. Firstly, RMI-approved workshops are known for providing quality goods and services, meaning you can trust that your vehicle will be repaired or serviced to a high standard. This is because RMI-approved workshops must adhere to strict criteria and regulations, which ensures that they have the necessary equipment, training, and experience to carry out the work required.

Secondly, RMI-approved workshops provide guarantees on the parts and services they provide. This means that if any of the parts or workmanship fails within a certain timeframe, the workshop will be obligated to rectify the issue free of charge. This can save you much money and time.

Thirdly, RMI-approved workshops are required to charge reasonable prices for their services. This means that you won't be overcharged or taken advantage of, and you can trust that the price you pay is fair and reasonable.

Finally, if you are not satisfied with the service you received from an RMI-approved workshop, you have a right to recourse. This means that you can make a complaint to the RMI, and they will investigate the issue and work to resolve it in a fair and timely manner.

 

WHERE Can I Find An RMI-Approved Workshop?

A client can search for an RMI-accredited workshop on the following RMI web page: rmi.org.za

 

HOW Can I Be Sure It’s An RMI-Approved Workshop?

  • By searching on the above-mentioned RMI page, the client can verify if the workshop is RMI accredited.
  • A client can ask the workshop if they are RMI accredited, and they should have an accreditation number and certificate.
  • If you search for the workshop online, in some instances, it will indicate on their website if they are RMI accredited.
  • Most workshops will display their accreditation certificate.
  • On the quote/invoice, the workshop will display that they are RMI accredited.

 

Choosing the right workshop for repairs, big or small, means your car will go the distance. Using an RMI-approved workshop is also an essential requirement in the claims stage, and will give you confidence that your car will be taken good care of.

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