It was Bill Gates who famously said that your most unhappy customers are your greatest source of learning. We take our customer feedback very seriously and we crave your feedback. At our products and services are truly centred on real customer value, as such we are fanatical about learning what customers want.

Don’t take our word for it though, here’s what some of you had to say.



Outstanding assistance from’s Client Care Consultant

Registered online over the weekend – easiest process ever. Requested an amendment on Monday morning before 8. Taahirah contacted me just past 8, friendly, most accommodating, even ensured that I was well informed about other options. I was really impressed by her professionalism and friendliness.”



Exceptional client service

“I would just like to give a special commendation to Chadwick who helped me get some insurance for my precious fur child. He was very polite, accommodating and had a good sense of humour. Thank you for your help!”



Excellent service

“Thank you for excellent service. Your consultant that helped me was very friendly, kind and helpful. I highly recommend to anyone looking for pet insurance. They have a wide variety of plans to fit anyone’s budget. And again, thank you for wonderful service.


Lili rocks!!!

“This review is just to make sure that everybody knows just how amazing it is to deal with insurance, I have had the most amazing service with one specific lady by the name of Sarah-Joy.  She was quick, professional and efficient and with no time wasted she had me totally sorted… thank you so much Sarah for making my journey with such a pleasure!”

May I also take this opportunity to thank Jason on his service and professionalism… can be so proud to have such amazing people like Jason and Sarah on their team… in fact I’m convinced the entire team are all simply the BEST !!!”



Super amazing service!

“Bianca is absolutely amazing and definitely has the right kind of attitude for the job. She is super friendly and definitely goes the extra mile to assist, if you ever want to take out pet insurance do not hesitate to ask for Bianca, the company should be proud on staff members like her, you definitely go above and beyond Bianca”.



Thank you!

“Hi, I normally dread dealing with new businesses (to me) and pushy sales persons. However, your service approach is perfect, and I am really impressed with how quickly and efficiently you understood my needs.  In addition, Taylor, sound like a very nice person. Thank you for your excellent service and caring attitude. I experienced the following:

  • Prompt call back
  • No pressurization to take out insurance (very important to me)
  • My requirements taken into full consideration
  • Option I can afford suggested and all details of the plan clearly explained
  • Documents and policy sent to me very timeously
  • Pet details recorded correctly in policy”



Super impressed!

“Super impressed with I took my babies for their vaccinations, submitted the claims the previous day and had my money in my account the next day”.

We’d love to hear from you. Rate our service, let us know what you like, what you don’t and most importantly, what you need.