What to do When the Shift Hits the Fan

Whether it's a flat tyre, engine trouble, or running out of fuel in the middle of nowhere, these unexpected events can be stressful. At dotsure.co.za, we understand the importance of being there for our clients, especially during difficult situations. That's why we offer a range of emergency benefits, included in our comprehensive car insurance policies.


How It Works

If you find yourself in an emergency situation while driving in your insured car, whether it's a roadside breakdown or any other covered incident, simply:

  • Call us on 0861 368 7873
  • Follow the voice prompts for the relevant assistance you require, and be prepared to provide your ID number or policy number for verification.
  • Once your membership is confirmed, the details of your emergency will be taken, and the appropriate service will be provided as quickly as possible.


Roadside Emergency Benefits*

We’ll get you back on track!

  • Towing Services:

When you experience a mechanical failure or an accident, we’ll arrange towing to the nearest approved panel beater.

  • Transportation Assistance:

For your safety and convenience, we’ll arrange transport for you, your passengers, and your luggage to a nearby safe location or home.

  • Second Tow:

If you didn’t contact our emergency line the first time around and your vehicle is towed to the wrong panel beater, we'll tow your car to one of our approved facilities.

  • Breakdown Assistance and Towing:

Whether on the highway or at home, we'll tow your vehicle to the nearest approved dealer or workshop.

  • Additional Breakdown Services:

This includes transport for you, three passengers, and your luggage to a place of safety. If you have a caravan or trailer, it will also be towed to the same destination as your vehicle.

  • Medical Emergency Benefits:

Includes immediate medical response to the scene of an incident and emergency medical transportation to the closest appropriate facility for further medical care. These services are available 24/7.

  • Urgent Messages:

In both roadside and medical emergencies, we can assist by relaying urgent messages to your nominated loved ones, ensuring they are informed of the situation.


Being prepared for emergencies on the road is essential for every driver. With dotsure.co.za’s comprehensive car insurance policies, you have access to a range of emergency benefits to help you navigate unexpected situations. Drive with peace of mind knowing that assistance is just a phone call away!


*Ts & Cs Apply.