Name: Insurance
Brand: Dotsure
Rating: 4.7 (26886 reviews)

Let our fans
tell their stories

Cronje L

Very impressive. Within less than 48 hours the whole claim process had been opened and closed 100% to our satisfaction. I wish all insurance companies were such a pleasure to deal with.

Nicola J

Within minutes of claiming I had received a call from Tiffany who was so easy to talk to and she explained every step of the way. It was so refreshing.

Renee

Communication was constantly provided throughout the day. Very professional service in all aspects. Thank you!

Blanche H

As always, dotsure.co.za has provided an excellent service as I claimed for my pet. Thank you Tiffany T. for speedily seeing to and finalizing my claim.

Samantha J

Tiffany handled my claim with incredible speed and efficiency. I got paid out within 24 hours of submitting my claim which is a service I have never received from any other insurer.

Bianca A

My claim was handled instantaneously and professionally. Chantelle was friendly and professional. I always receive outstanding service from dotsure.co.za.

Heinrich

Yandisa N. helped me sign up for an extended warranty on my vehicle. Patiently trying to call me multiple times after our initial phone call until I had the availability to talk to him.

Isabel

dotsure.co.za helped me move over to them from a previous company that I wasn’t happy with. Not only do they have better prices, but they also go out of their way to help.

Zenobia M

What a surprise when I submitted my claim and Dotsure paid out in less than 24 hours! I never knew companies like you still existed. Thank you very much.

Joey C

Special thanks to Palesa for her friendliness and knowledge to assist me with my new policy. Best of luck and thank you.

Cronje L

Very impressive. Within less than 48 hours the whole claim process had been opened and closed 100% to our satisfaction. I wish all insurance companies were such a pleasure to deal with.

Nicola J

Within minutes of claiming I had received a call from Tiffany who was so easy to talk to and she explained every step of the way. It was so refreshing.

Renee

Communication was constantly provided throughout the day. Very professional service in all aspects. Thank you!

Blanche H

As always, dotsure.co.za has provided an excellent service as I claimed for my pet. Thank you Tiffany T. for speedily seeing to and finalizing my claim.

Samantha J

Tiffany handled my claim with incredible speed and efficiency. I got paid out within 24 hours of submitting my claim which is a service I have never received from any other insurer.

Bianca A

My claim was handled instantaneously and professionally. Chantelle was friendly and professional. I always receive outstanding service from dotsure.co.za.

Heinrich

Yandisa N. helped me sign up for an extended warranty on my vehicle. Patiently trying to call me multiple times after our initial phone call until I had the availability to talk to him.

Isabel

dotsure.co.za helped me move over to them from a previous company that I wasn’t happy with. Not only do they have better prices, but they also go out of their way to help.

Zenobia M

What a surprise when I submitted my claim and Dotsure paid out in less than 24 hours! I never knew companies like you still existed. Thank you very much.

Joey C

Special thanks to Palesa for her friendliness and knowledge to assist me with my new policy. Best of luck and thank you.

Cronje L

Very impressive. Within less than 48 hours the whole claim process had been opened and closed 100% to our satisfaction. I wish all insurance companies were such a pleasure to deal with.

Nicola J

Within minutes of claiming I had received a call from Tiffany who was so easy to talk to and she explained every step of the way. It was so refreshing.

Renee

Communication was constantly provided throughout the day. Very professional service in all aspects. Thank you!

Blanche H

As always, dotsure.co.za has provided an excellent service as I claimed for my pet. Thank you Tiffany T. for speedily seeing to and finalizing my claim.

Samantha J

Tiffany handled my claim with incredible speed and efficiency. I got paid out within 24 hours of submitting my claim which is a service I have never received from any other insurer.

Bianca A

My claim was handled instantaneously and professionally. Chantelle was friendly and professional. I always receive outstanding service from dotsure.co.za.

Heinrich

Yandisa N. helped me sign up for an extended warranty on my vehicle. Patiently trying to call me multiple times after our initial phone call until I had the availability to talk to him.

Isabel

dotsure.co.za helped me move over to them from a previous company that I wasn’t happy with. Not only do they have better prices, but they also go out of their way to help.

Zenobia M

What a surprise when I submitted my claim and Dotsure paid out in less than 24 hours! I never knew companies like you still existed. Thank you very much.

Joey C

Special thanks to Palesa for her friendliness and knowledge to assist me with my new policy. Best of luck and thank you.

Let's talk about
your benefits

Superfast pay-outs

Once a claim has been filed, we can reimburse you superfast*.

Month-to-month

You can cancel or upgrade your policy anytime you like without any penalties.

Multiple pet discount

Adding More than one pet? Slash 15% off your pet insurance premium**.

Upgrade/downgrade anytime

Downgrade or upgrade your plan whenever you want.

Trusted to care for
South Africa's pets

Rated best insurance provider

Since 2019
Best pet insurance company

Since 2020
As rated by our users

Since 2021
Best pet insurance company

Since 2021
Best pet insurance company

Since 2020

Pet insurance.
How does it work?

Get treatment

Go to any trusted vet of your choice. From Musina to the Mother City.

Submit a claim

Upload your vet invoice anytime, anywhere on our 24/7 Manage Portal.

Get reimbursed, fast!

We’ll transfer the money back into your account, superfast*.

Frequently asked questions

How many times can I claim a year?

As many times as you like, as long as the claims fall within your specified cover and annual limits. To view your policy limits, please refer to your policy schedule. If you need to download your schedule, you can find it on your Manage Portal.

Do you cover sterilisations?

Sterilisation is covered up to a specific limit, but only under our wellness benefits which are included on our Superior and Ultimate Plans. Should a vet advise that sterilisation is medically required, it could be covered under our Illness Plan given submission of a valid claim and required supporting documentation. Please keep in mind that every claim is considered on its own merits.

Do you cover pre-existing or congenital conditions?

Unfortunately, pre-existing and congenital conditions won’t be covered.

Get 15% off for more than 1 pet**

Dotsure Limited (Registration number 2006/000723/06) is a licensed non-life insurer and authorised financial services provider (FSP39925). #1 Insurer as rated on Hellopeter.com (since December 2019.)

*Claim pay-outs dependent on submission of a valid claim. ** T&Cs and possible exclusions may apply and can be obtained by emailing u2us@dotsure.co.za. Risk profile and policy dependent.