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Frequently Asked Questions

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At dotsure.co.za we are serious about transparency. It’s important that you know what you’re in for. Here is a short list of our most common questions. If your question isn’t on here yet, feel free to get in touch with us.


What is a Titer test?

A Titer test is a measure of antibodies in the blood, providing a check of immunity to diseases. The results of the test then allow a vet to determine whether a vaccination is required.

Which vets can I use?

Totally up to you! As long as they are fully qualified and registered with all the relevant authorities.

Do you cover pre-existing medical conditions (like diabetes)?

No, unfortunately not. We do offer cover for hereditary conditions on our Superior Plan, but that cover is subject to a 12 month waiting period.

My dogs once got ringworm from rolling in sand. Is this an accident?

No, ringworm is an illness. An example of an accidental injury is a broken leg resulting from your animal trying to jump over a wall, or being hit by a car.

Can I have pet insurance with more than 1 pet insurer?

You can have as many insurance policies as you like, but the combined amount you receive from the various insurers (as a claim payout) can’t exceed the actual value of your loss.  If you hold a policy with another insurer, you must inform us when you claim and we will pay our portion as indicated in your policy wording.

Do you cover chronic medication?

We cover prescribed medication up to a set limit on our Basic, Standard and Superior plans. This includes chronic medication. Remember though, that we don’t cover medication for pre-existing conditions.

What do you classify as an “exotic pet” and why do you cover them anyway?

Our definition of an exotic pet is simply any pet that is not a cat or a dog. Although dotsure.co.za does not necessarily support owning certain species of animal, we believe that we have a responsibility to ensure that all that are legally owned receive the veterinary care that they need.

Are birds required to have yearly vaccinations?

Firstly, we don’t require any pets to have annual vaccinations, but strongly advise that you do. Birds, however, don’t get vaccinations, they are given regular vitamin injections. WE suggest you have that done to- it’s just good parenting *squawk*.

What happens if I have adopted a pet and I don’t know his/her medical history?

We can only expect that you let us know anything that you would reasonably be expected to know. We would also suggest you get your new fur-baby a check-up asap so that you know if you can expect any health problems in the future.

My cats have allergies. Do you cover allergies?

This is one that you need to be careful with. We cover allergies, but only when they are a result of an external factor (from outside the body). An example of something that would be covered- Mr Whiskers got a rash from a plant that he brushed up against in the garden. An example of something that would not be covered- Mr Whiskers was born with asthma and has just had an asthma attack.

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