We’re proud to announce that dotsure.co.za’s acquisition of Hollard’s direct business, including Petsure, has been approved by the Competition Commission.

After a detailed regulatory process required in terms of the Insurance Act 18 of 2017, which included, amongst others, the approval of the Proposed Transfer by the Prudential Authority, we’re ready to welcome Petsure members to our dotsure.co.za family as of 1 July 2021.

With over 20 years of experience in the South African market, Petsure has built a reputation as one of the foremost pet insurers in the country.

Through this acquisition, dotsure.co.za will harness the power of Petsure’s extensive expertise and couple it with our drive towards innovation – resulting in us having the backing to fully realise the vision that we’ve had all along: To heighten awareness around animal welfare, pet care, and pet insurance, while enabling us to do even more for pet parents and animals throughout the country.

“Over the years, we’ve built a reputation of being a disruptive force in the South African insurance industry by delivering great products and service underpinned by innovative technology,” says dotsure.co.za Chief Operating Officer David Roache.

“This move felt like a natural fit as we share a similar set of values with Hollard, which is centred around empowering South African pet parents with access to affordable veterinary care. We believe that this added scale will enable us to fulfil our ultimate purpose of creating fans – not just policyholders. We look forward to welcoming Petsure customers into our family, and are excited about the opportunity to turn these new customers into fans through our service excellence.”

Frequently Asked Questions

Will my policy be affected by this acquisition?

Not at all! Neither dotsure.co.za nor Hollard policyholders have anything to worry about; all benefits and premiums under their policies remain exactly the same, and all terms and conditions are unchanged.

How will this change the dotsure.co.za brand?

We remain committed to our promises of creating fans through exceptional customer service, providing soft landings to our clients and communities in need, and providing budget-friendly simple insurance.

We still hold the same values but will now have the scale that enables us to further the best interests of our clients, partners, and shareholders.

How did this transfer take place?

The transfer of the business of an insurance company is subject to a detailed regulatory process in terms of the Insurance Act and must be approved by the Prudential Authority.

The following steps in respect of the Transfer have already occurred:

  1. Hollard and Dotsure applied for approval of the Proposed Transfer with the Prudential Authority.
  2. The heads of the actuarial functions of both Hollard and Dotsure issued reports regarding the soundness of the transfer.
  3. The Prudential Authority gave its support for the Proposed Transfer and has allowed Hollard and Dotsure to communicate with the policyholders regarding this change, as they are required to do in terms of the Insurance Act.
  4. Notice of the Proposed Transfer has been published in various national newspapers and other forms of communication to ensure that all policyholders receive adequate notice of the Proposed Transfer.

Who can I speak to if I’d like more information?

If you have any questions or concerns, feel free to email us at u2us@dotsure.co.za.