After a sleepless night, Bella is lying with a cone to keep her from pulling out the stitches. She looks sore and silly with a shaved tummy. She closes her eyes, sinking into sleep. The nightmare is over, the gigantic bone is out of her belly and doc says she’s well on her way to recovery. You tickle her under the chin, relieved that the vet was available for the complicated emergency surgery in the middle of the night.  Cringing from the cash outlay? Good thing you have pet insurance to help pay your pet’s medical costs. We’ve made sure claiming is quick and painless.


Here’s how to submit a pet claim in three easy steps.




You’re free to visit any licensed vet in South Africa. While you’re there, be sure to ask your vet to complete Section 3 on the Claim Form and to provide you with an invoice.

Note: Both documents must be stamped and signed by your vet.




Pay your bill at the vet at the time of treatment, then send us your Claim Form along with an invoice from the visit.

Note: To process your claim and maximise your reimbursement, we must have an itemised invoice to show the charges broken down and not just a total cost.


Submit the claim form and invoice via email to or via your manage portal on




Once we’ve received the information, you’ll receive confirmation that your claim is being processed along with a claim number and the direct contact details of your claim handler, in case you have any further questions regarding your claim. It takes us approx. 48 hours to do our thing once we have your documents.

Note: A complete Claim Form will help you get the fastest reimbursement possible.You will be reimbursed according to your selected plan, less any applicable excess, faster than a beagle can sniff out a treat.


But what if…


Not sure if the claim will be successful? is all about transparency – ask us anything. We detail exactly what your policy covers in the initial email we send you. Should you have misplaced it you can quickly and conveniently download your documents by signing into your Manage Portal. You can also chat with any of our friendly consultants. No waiting about or nail-biting. If you know the total insured amount, the amount covered per claim and/or any limits in your policy wording, you’re good to go. If you don’t, let us explain it in plain English.

There you have it, easy claims right meow.



Our operating hours are 8 am – 6 pm, Monday to Friday, and 8.30 am – 1 pm Saturdays.